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A dedicated services offer for your
installed base
Operation services
Presentation
You can rely on the competency and efficiency of our experts for effective
maintenance, upgrading and modernisation of your facilities.
Our services offer is structured around two phases of your installation life cycle:
b
Operation:
v
Spare parts and repairs
v
Maintenance contracts
v
Training
b
Modernisation:
v
Consultancy and expertise
v
Project management
Customization services are also available to accommodate your specific
requirements.
Operation services
Spare parts and repairs
Everything you need to get your equipment back to work as quickly as possible
We are able to respond very quickly to all requests for spare parts, exchanges and
repairs to your installed automation equipment (automation platforms, Human
Machine Interfaces, drives, distributed I/O):
b
Supply of tested, certified and compatible spare parts
b
Assurance that repaired parts will be of the same quality as new products
b
Availability of our teams to respond to your requests 24/7
b
Standard replacements or fast exchange service for certain parts with the option
to receive the replacement product the next business day
Maintenance contracts
Improving and guaranteeing the long-term reliability and performance of your
installations
We provide a contract solution to fulfil your logistical, technical, human and financial
requirements. This solution is based around the following services:
b
Hotline with priority access to our group of experts
b
Software via the Internet with access to the latest upgrades of the most recent
software
b
Spare parts stock
-
a Schneider Electric owned stock of spare parts on your site
or in one of our warehouses
b
On-site assistance with guaranteed servicing time
(1)
b
Extended warranty offering up to 5 years manufacturer warranty on all installed
equipment ranges on your site
(1)
b
Maintenance & Modernisation Consultancy providing analysis of existing
systems and proposal of a detailed improvement plan
(1)
b
Modernisation - a complete process to update your legacy systems based upon
your specific requirements
(1)
(1)
Also available as a stand alone offer. Please consult our Customer Care Centre.
Training
Dedicated training plans to allow you to acquire the necessary competencies to
optimize productivity of your installed base
We are committed to providing your teams with the necessary competencies to
operate more effectively, make the operations more secure and optimize the
efficiency of your installed equipment:
b
Identification of your needs by systematic analysis of the competency and
functions of your teams
b
Proposal of a set of training modules covering your entire installed automation
equipment base
b
Preparation of customized modules to suit your needs (content, schedule, etc.).
Note
:
To check availability of services required, please contact our Customer Care Centre.
Project
management
Operation
Modernisation
Spare parts
and repairs
Consultancy
and expertise
Maintenance
contracts
Training