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Appendix
Customer support
8/8
Siemens LV 36 · 2008
8
.I
In the face of harsh competition you need optimum conditions to
keep ahead all the time:
A strong starting position. A sophisticated strategy and team for
the necessary support - in every phase.
Service & Support from Siemens provides this support with a
complete range of different services for automation and drives.
In every phase: from planning and startup to maintenance and
upgrading.
Our specialists know when and where to act to keep the produc-
tivity and cost-effectiveness of your system running in top form.
■
Online support
The comprehensive information
system available round the
clock via Internet ranging from
Product Support and Service &
Support services to Support
Tools in the Shop.
http://www.siemens.com/
automation/service&support
■
Technical support
Competent consulting in techni-
cal questions covering a wide
range of customer-oriented ser-
vices for all our products and
systems.
Tel.: +49 (0)180 50 50 222
Fax: +49 (0)180 50 50 223
(0.14
€
/min from the German
fixed network)
http://www.siemens.com/
automation/support-request
■
Technical consulting
Support in the planning and de-
signing of your project from de-
tailed actual-state analysis,
target definition and consulting
on product and system ques-
tions right to the creation of the
automation solution.
1)
■
Configuration and software engineering
Support in configuring and de-
veloping with customer-oriented
services from actual configura-
tion to implementation of the au-
tomation project.
1)
■
Service on site
With Service On Site we offer
services for startup and mainte-
nance, essential for ensuring
system availability.
In Germany
0180 50 50 444
1)
(0.14
€
/min from the German
fixed network)
■
Repairs and spare parts
In the operating phase of a ma-
chine or automation system we
provide a comprehensive repair
and spare parts service ensur-
ing the highest degree of ope-
rating safety and reliability.
In Germany
0180 50 50 446
1)
(0.14
€
/min from the German
fixed network)
■
Optimization and upgrading
To enhance productivity and
save costs in your project we of-
fer high-quality services in opti-
mization and upgrading.
1)
1) For country-specific telephone numbers go to our Internet site at:
http://www.siemens.com/automation/service&support.