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Appendix
Customer Support
Our Services for Every Phase of Your Project
17/9
Siemens ET A1 · 10/2008
17
In the face of harsh competition you need optimum conditions to
keep ahead all the time:
A strong starting position. A sophisticated strategy and team for
the necessary support - in every phase.
Service & Support from Siemens provides this support with a
complete range of different services for automation and drives.
In every phase: from planning and startup to maintenance and
upgrading.
Our specialists know when and where to act to keep the produc-
tivity and cost-effectiveness of your system running in top form.
■
Online Support
The comprehensive information
system available round the
clock via Internet ranging from
Product Support and Service &
Support services to Support
Tools in the Shop.
http://www.siemens.com/
automation/service&support
■
Technical Support
Competent consulting in techni-
cal questions covering a wide
range of customer-oriented ser-
vices for all our products and
systems.
Tel.: +49 (0)180 50 50 222
Fax: +49 (0)180 50 50 223
(
€
0.14 /min. from a German
landline network, mobile tele-
phone prices may vary)
http://www.siemens.com/
automation/support-request
■
Technical Consulting
Support in the planning and de-
signing of your project from de-
tailed actual-state analysis,
target definition and consulting
on product and system ques-
tions right to the creation of the
automation solution.
1)
■
Configuration and Software Engineering
Support in configuring and de-
veloping with customer-oriented
services from actual configura-
tion to implementation of the au-
tomation project.
1)
■
Service On Site
With Service On Site we offer
services for startup and mainte-
nance, essential for ensuring
system availability.
In Germany
0180 50 50 444
1)
(0.14
€
/minute from a German
landline network, mobile tele-
phone prices may vary)
■
Repairs and Spare Parts
In the operating phase of a ma-
chine or automation system we
provide a comprehensive repair
and spare parts service ensur-
ing the highest degree of oper-
ating safety and reliability.
In Germany
0180 50 50 446
1)
(0.14
€
/minute from a German
landline network, mobile tele-
phone prices may vary)
■
Optimization and Upgrading
To enhance productivity and
save costs in your project we of-
fer high-quality services in opti-
mization and upgrading.
1)
1)
Country-specific telephone numbers can be found on our Internet site at:
http://www.siemens.com/automation/service&support
© Siemens AG 2008
